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خلاصہ
Highly motivated and determined Human Resource Management and Customer support professional with excellent knowledge, skills and abilities of prospecting sales and after sales services i.e. mission critical customer handling, internal and external queries resolution, strategic planning, SOPs development and implementation. Commendable skills of team handling, motivating and keeping on right track. Excellent communication and organizational skills, strong work ethics, and determination to get success.
پراجیکٹس
تجربہ
Team Leader Customer Support
• Prospecting new projects in liaison with KAM. Necessary arrangements being assured to execute prospected activity.
• Preparation of SOPs (standard operating procedures) according to the KPIs (key performance indicators) decided with customer on initiated activity.
• Team building for monitoring of operation according to SOPs and defined KPIs
• Evaluation of performance of areas on the basis of KPIs and SOPs
• Looking after office matters related to backend customer support, delivery operation monitoring and sales support functions.
• Facilitation of customers on their requirements on project execution with all aspects i.e. HR recruitment, Operations requirements and delivery operation requirements
• Mission critical customer handling i.e. visits with KAM to handle grievances and support on operational disorders
• Assurance of quality measures in accordance to the agreed terms. Re-engineering/ development in systems and procedures as per required criterion
• Customized delivery QSR development and providing to customer.
• Facilitation to my team i.e. job rotation, engagement, developmental plans, training calendars, and optimization chains
Assistant Manager Projects
• Initiated regional monitoring team for monitoring and facilitation of all operational and non-operational activities
• Management and operation facilitation in terms of SOP monitoring and implementation
• Scorecard development on the basis of monitoring and facilitation team activities/ defined criteria
• Experienced in influencing the attitudes and ideas of others
• Overall HR affairs of the division MMS for the entire region
• Seeing complete activity of recruitment, orientation and HR operational affairs of the region i.e. MMS for both regular and seasonal projects
• Monitoring, analyzing and developing scorecard of areas and region on the basis of their performance.
• Recruitment process of new employees of MMS division. HR record keeping and compensation plan designing for temp wages employees
